Last edited by Joanna Johnson on September 30, 2026
Purpose: to explain how to remove Private Addressing on Desktop and Mobile Devices in order to connect to the TMU Network.

Content Summary

iOS Devices:

  • 1. Open the Settings app – select WiFi.
  • 2. Ensure that you are connected to Masters-Wifi, and not Masters-Guest or a different network.
  • 3. Tap the information button (i) next to Masters-WiFi.
  • 4. Tap the slider to turn off Private Wi-Fi Address.

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  • 5. Reconnect to Masters-WiFi.

Note: If you are still experiencing issues with connecting to the Wifi after these steps, please send us the Wi-Fi Address on your screen (underlined below) and we can whitelist your device for you: Wireless Device Whitelisting Form - TMU IT Service Desk.

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Reference Link: Use private Wi-Fi addresses on iPhone, iPad, iPod touch, and Apple Watch - Apple Support

Android Devices: 

  • 1. Open the Settings app.
  • 2. Go to Network & Internet or Connections > WiFi.
  • 3. Ensure that you are connected to Masters-Wifi, and not Masters-Guest or a different network.
  • 4. Tap the gear icon next to Masters-WiFi.
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  • 5. Tap on MAC address type or Privacy.
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  • 6. Select Use device MAC.
  • 7. Reconnect to Masters-WiFi.

MacOS Devices:

  • 1. System Settings and select Wi-Fi
  • 2. On the Wi-Fi page select Details:

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  • 3. Turn Private Wi-Fi address to Off:

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  • 4. Reconnect to Masters-WiFi.

Windows devices:

  • 1. Check that a similar feature, Random Hardware Addresses, is disabled in Settings. Within the Settings app, navigate to Network & internet, then Wi-Fi, and select Masters-WiFi Properties.
  • 2. Check to make sure Random hardware addresses is turned Off.
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